PRIVACY POLICY

Arkote Pty Ltd is committed to providing quality services and respecting your privacy. This Privacy Policy outlines our obligations and practices concerning the collection, use, disclosure, storage, and disposal of your Personal Information, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

For more details on the APPs, please visit the Office of the Australian Information Commissioner at www.oaic.gov.au

Types of Data Collected

We collect Personal Data, which refers to information that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers. This information is gathered through telephone or email communication, interactions on our website, and from third-party sources. Personal Data is collected to deliver our services and for marketing purposes, as well as for closely related secondary purposes where appropriate. You may opt out of receiving marketing communications by contacting us.

We collect Usage Data automatically during your interactions with our website, including information such as your IP address, browser type and version, pages visited, time and date of visits, time spent on pages, device identifiers, and diagnostic data.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyse website traffic, and deliver personalised advertising.

We use the following types of cookies:

Essential Cookies – Necessary for the website to function properly.
Analytics Cookies – Used to collect information about website traffic and user behaviour.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, to monitor and analyse web traffic. Google Analytics collects and processes data such as:

Pages visited
Time spent on the site
Browser and device information
IP address (anonymised where applicable)

For more details on how Google collects and processes data, please visit Google’s Privacy Policy.

Additionally, you can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

TWIPLA Analytics

TWIPLA is a website analytics service that measures traffic on our website and collects general information from our website visitors. We create statistics to improve the experience of our website visitors. As a website operator using TWIPLA to conduct reach measurement, depending on the level of data protection we have activated, we may process information about the device you are using and its characteristics, information about technical characteristics of the website visit, the number of page visits, and statistically relevant behavior of our website visitors. The technology does not use the collected data to identify individual visitors or to match the data with additional information about an individual user. Depending on the location from which you access our website, TWIPLA may not collect any information about the device you are using due to our technical settings.

Use of Information

We may use your personal data for the following purposes:

To provide and maintain our service.
To contact you by email, telephone, or other equivalent forms of electronic communication regarding our services.
To provide you with news and general information about services we offer unless you have opted not to receive such information.
To attend and manage your requests to us.
To analyse and improve our website’s performance and user experience.
To deliver targeted advertisements via Google Ads.

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes outlined. Usage data is retained for internal analytics to improve our services.

Information Sharing

We will never share your information with a third party without your consent, except where required by law or to facilitate essential services (e.g., analytics or advertising tools).

Security of Personal Information

Your personal information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.

Managing Cookies & Tracking Preferences

You can manage or disable cookies through your browser settings. Additionally, you can:

Opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.

Policy Updates

This Policy may change from time to time and is available on our website.

If you have any questions or concerns about our privacy policy or the way we handle your personal information, please contact us via email at marketing@arkote.com.au